Frequently asked

Questions, answered.

Short, plain, no marketing voice. If a question is missing, write to ask and the FAQ grows.

What do I actually get?: Print-ready STL files, delivered as a download you can re-grab from your account library at any time. Sculpted at 32 mm heroic scale, designed for both resin and FDM, with supports tuned where it matters.
Is there a subscription?: No. Every model is bought once and kept forever. No monthly fee, no membership, nothing that renews.
What's the Kickstarter bundle?: Backers of the Grimdark Gospel Kickstarter collect their pledge here: create an account with the email you pledged with and the models land in your library. After the campaign, the same models are sold one by one in the store.
What's the license?: Personal use only. No commercial use, resale, or redistribution. Print what you'd like for yourself or for friends. Don't sell the files, don't sell the prints, don't upload the meshes anywhere.

Orders, downloads & delivery

Support, in short

The quick answers to the things people ask most. If yours isn’t here, open a ticket from your account and a real person will reply.

When do I get my models?: Kickstarter and Late Pledge models are delivered when the release publishes (date to be confirmed), at the same time as the original backers. We'll email you the moment they land in your library, so there's nothing to chase until then.

Where do I download my files?: Everything you own lives in your library under Account → Purchases. Open a model and download its files.
Can I re-download later?: Yes, always. Your library is re-downloadable any time, as often as you need, on any device. There's no download limit and no expiry.

I ordered as a guest, how do I get my files?: Guest orders are tied to the email you used at checkout. Verify that email (or create an account with it) and the order attaches to your library automatically, ready to download. If the claim link didn't arrive, ask us and we'll resend it.

Is VAT included?: Yes. Prices are final and include VAT where it applies. The price you see is the price you pay.
What's your refund policy?: Because the files are digital and can't be returned, refunds are handled case by case. If something's genuinely wrong (a broken file, a double charge, a clear mistake), write to us and we'll make it right.

What formats and scales do I get?: Print-ready STL files at 32 mm heroic scale. Every model comes both pre-supported and raw (unsupported): print straight away or add your own supports. You also get a full-color version (vertex color) as a 3MF file.
What is 'full color' / vertex color?: Vertex color is the model's paint baked into the mesh itself (the color is stored per point), so a color-capable printer can print it already colored. It ships as the 3MF file mentioned above. On an ordinary printer, just use the plain STL and paint it yourself.

What do the Late Pledge tiers include?: The Late Pledge opens when the Kickstarter ends, with the same tiers as the campaign: 32 mm STL files, pre-supported and raw, re-downloadable forever. See the Late Pledge page for the current line-up.

Still curious

The short version: browse the shop and see if a model earns shelf space.